Privacy policy
Last updated: September 22, 2025
TrayID LLC (“TrayID,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and disclose information when you visit our website, request a quote, place an order, or otherwise engage with TrayID.
By using our website or Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you interact with TrayID:
Contact Information – such as name, email, company/organization, and job title.
Order Information – such as product selections, purchase orders, invoices, shipping details, and payment method (processed securely through Shopify or our payment partners).
Account Information – if you create a login for quote requests or reorders.
Communications – information you include when contacting us by email or through forms.
Usage Data – technical data such as browser type, device type, IP address, and website activity (collected automatically through Shopify).
We do not sell or share personal data with third parties for unrelated marketing purposes.
2. How We Use Information
We use your information to:
Process and fulfill orders and quotes.
Communicate with hospitals, vendors, and partners about orders, product availability, and account management.
Provide customer support.
Improve our website, products, and services.
Comply with legal, regulatory, and contractual obligations.
3. How We Share Information
We may share your information only as necessary to provide our Services:
With Shopify (our e-commerce platform) for secure hosting, order processing, and payment.
With vendors and logistics partners who manufacture, ship, or drop-ship TrayID tags.
With hospitals or purchasing departments to process quotes, POs, and approved transactions.
When legally required to comply with law enforcement, regulatory requests, or contractual obligations.
We do not sell customer data to outside marketers.
4. Security & Data Retention
We implement reasonable safeguards to protect information, though no system is 100% secure. We retain data only as long as needed for operational, legal, and contractual purposes.
5. Your Rights
Depending on your location, you may have rights to request access, correction, or deletion of your personal information. To exercise these rights, contact us at:
info@trayid.com
6. Children’s Privacy
TrayID’s Services are intended for professional and institutional use only. We do not knowingly collect information from individuals under 18.
7. Updates to This Policy
We may update this Privacy Policy as laws or business practices change. Updates will be posted on this page with a revised “Last updated” date.
8. Contact
For questions about this Privacy Policy or how TrayID handles your information, contact us at: